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Welcoming Customers with Disabilities to your School or Board Site
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Welcome to “How May I Help You?”
A Message from the Lieutenant Governor, The Honourable David C. Onley, O.Ont.
Introduction
Visioning
Customer Service Standard
Interacting with a Person with Disabilities
Planning an Accessible School Event
Interacting with a Person who is Deaf, Oral Deaf, Deafened, or Hard of Hearing
Interacting with a Person with an Intellectual or Developmental Disability
Interacting with a Person with a Mental Health Disability
Interacting with a Person with a Physical Disability
Interacting with a Person with Speech or Language Impairments
Interacting with a Person with Vision Loss
Use of Service Animals
Use of Support Persons
Use of Assistive Devices
Temporary Disruption of Services
Feedback and Monitoring
Conclusion
ASL
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